Refund Policy

Most dinobyt purchases are billed through Paddle. Paddle is the merchant of record and securely processes your payment. Refunds for Paddle‑processed purchases are issued by Paddle to your original payment method in accordance with this policy and Paddle’s buyer terms.

If you purchased through another channel or directly via invoice, this policy still applies; settlement method may differ.

• First‑time plan purchases: Full refund within 7 days of purchase if you are not satisfied and no custom deliverables have been delivered.
• Renewals: You can cancel future renewals at any time. Refunds for charges already processed are typically not provided unless there was a billing error.
• Billing errors or accidental duplicate charges: Fully refundable.
• Misrepresentation or unauthorized payment: We will investigate. If confirmed, the charge is refundable.
• Custom work already delivered: See “Services” section below—work performed is generally not refundable but remaining unused time can be refunded or not billed.

1. Locate your receipt (Paddle email) or invoice number.
2. Contact us at billing@dinobyt.com with: purchase email, receipt/invoice ID, date, amount, and reason.
3. We review your request promptly and, if approved, initiate a refund via Paddle (or original channel).

If you contact Paddle support directly, include your receipt ID; they may refer you to us to confirm eligibility per this policy.

• Our service plans are typically billed weekly in advance. To avoid the next renewal, cancel at least 24 hours before the cycle renews.
• If you cancel after renewal but within the same cycle and no work has started, we can refund that cycle.
• If work has started, we may offer a pro‑rated refund for the unused portion of the current week.
• Cancellation takes effect at the end of the current billing period unless otherwise agreed.

• For time‑and‑materials or milestone work, amounts corresponding to completed and delivered work are not refundable.
• Prepaid unused time is refundable on a pro‑rated basis upon cancellation, minus any applicable fees that Paddle has already remitted and cannot reverse (e.g., non‑refundable processing fees in some regions).
• We aim to resolve any quality concerns—please raise issues as early as possible so we can make it right.

• For instantly‑delivered digital goods (e.g., templates, code packs), we generally do not offer refunds once the asset has been downloaded or accessed, except in case of a technical defect we cannot remedy.
• If a download link fails or the file is corrupted, we will provide a working copy or a refund.

• Approved refunds are issued to the original payment method.
• Refund timing depends on the payment method and bank; Paddle typically shows a reversal within 5–10 business days after initiation.
• Currency differences and exchange rates are determined by your card issuer/payment method.

If you believe a payment was made in error, please contact us first. Unresolved disputes may be handled via your payment provider. A chargeback without contacting support may delay resolution; we’ll provide documentation to Paddle/issuer to resolve the case fairly.

If consumer protection laws in your region grant additional rights (e.g., a statutory right of withdrawal for certain online purchases), we honor those rights where applicable. Some services that begin with your express consent before the withdrawal period ends may limit refundability to work not yet performed.

We may update this policy from time to time. The updated version will be indicated by a revised "Last updated" date and will be effective when posted.

Billing & refunds: billing@dinobyt.com · General: contactus@dinobyt.com